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The ShoreTel phone system scales seamlessly from 0 to 10,000 users making it a perfect match for small to large businesses. A completely integrated system with PBX, voice mail and automated attendant functionality, the solution has installation, administration and management tools that are second to none in the industry that will liberate you from the tyranny – cost and complexity – of other vendor solutions – cobbled together by data networking vendors or repainted to look like new by legacy-minded vendors. The system is ideal for multi-site companies since the distributed architecture unifies multiple locations so their phone system behaves as one, unified system.
For more information on the products listed below, please contact us.
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| Analog Phones |
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Connecting directly to the ShoreGear Voice Switches, the AP 100 provides a cost-effective, professional-looking telephone for any user's desktop. The AP 100 features a large, backlit display with contrast control for caller name and number. The telephone includes a missed call indicator and displays the name and number for the last 100 missed calls. Missed call numbers can be reviewed, used to return the call, or copied into the telephone's integrated, 200-number directory. The ShorePhone AP 110 has all of the features and functionality of the AP100, plus an integrated 2.5mm headset jack and a data port for analog line sharing. To view AP110 picture, please click here. |
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| IP Phones |
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ShoreTel is the innovation leader in delivering IP telephony solutions to the enterprise. The spark for this innovation emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel's co-founders were confounded by products short on feature and long on complexity. So they created a better solution. The manifestation of their vision is a simple and affordable intelligent phone system that can be easily integrated into a global IP communications infrastructure. The IP 210 provides general users with wideband sound quality and advanced industrial design. The IP 210 offers a single-line appearance and four function keys for ease-of-use. Ideal for the knowledge worker who relies on telephone communications, the IP 530 delivers a wealth of features including three line appearances, eight function keys, four soft keys, a headset jack, and an Ethernet switch for sharing a network port with a PC. The phone of choice for telephony-intensive professionals and executive assistants, the IP 560 builds on the IP 530 feature set with six line appearances and color-lit line buttons that provide instant call recognition and identification. An entry-level IP phone for general users, the IP 100 offers three call appearances and connects to the ShoreTel voice system via your IP network. To view an additional IP phone pictures, please click here. |
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| Soft Phone | |
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Soft Phone integrates seamlessly with all the ShoreTel call managers providing access to all telephony features. A user on the road can be just as present, connected and productive as in the office. The Soft Phone is focused on addressing the needs of mobile and remote workers. As media capabilities of PC platforms can vary, a USB headset is recommended for business-class voice quality. For system administrators, the Soft Phone can be managed just as an IP phone on the network. |
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| ShoreGear Voice Switches | |
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ShoreGear voice switches are purpose-built devices that run an embedded, real-time operating system, each delivering 99.999% reliability ensuring dial tone – the most critical business application. Even more significantly, the call control software is distributed to each and every voice switch, eliminating any single point of failure. In the unlikely event a ShoreGear voice switch does fail, the other switches on the network automatically take on the call-processing load. There is no server involved with the basic telephony, thus the system delivers levels of availability unmatched by even legacy vendors. And even though there are multiple ShoreGear voice switches distributed to locations across the network, they communicate as peers on the network using an enhanced version of the Sessions Initiation Protocol (SIP). The resulting solution is a single system delivering 100% feature transparency between locations. ShoreGear voice switches are available in five different models to meet the needs of small, medium and large offices supporting IP phones, analog phones, analog trunks and digital trunks. And since the design is inherently scalable, there are no hardware break points and associated "forklift" upgrades – the system architecture scales infinitely, and the product has been certified to 10,000 ports in a single system. To view an additional ShoreGear voice switch pictures, please click here. |
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| ShoreWare Director | |
ShoreWare Director is a browsed-based network management tool that provides a single management interface for all voice applications across all locations. When you add a new user on the ShoreTel system, the user gets an extension, gets a mailbox, gets an auto-attendant profile, can be added to an ACD group, and even gets an email to download their desktop software – all from a single management screen. Gone are the days of multiple PBXs, multiple voice mail systems, multiple automated attendants, multiple ACD systems – all with their multiple management interfaces! ShoreTel Web Access is a browser-based interface by which users can manage personal options and settings from any web browser from anywhere in the world. Call handling details and notification settings can be managed securely and easily from anywhere. |
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| ShoreTel Call Manager | |
In addition to a highly functional telephone, each user runs applications on the desktop that integrate with your business process and drive improvements in productivity as well as customer satisfaction. What does this really mean?
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| ShoreTel Converged Conferencing | |
Providing audio and data collaboration services, enterprises can drive down the cost of conference services. Converged Conferencing makes your communication with individuals and with groups more effective so you can get the business results you need faster than ever before. For instance, a user on a call can share a document by dragging and dropping the file in the ShoreTel Call Manager application, and the other party is instantly brought to a Web page with the information! |
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| ShoreTel Contact Center | |
The Contact Center solution allows an enterprise to route incoming calls to the most appropriate agent in a multi-site contact center, regardless of location. The solution treats all available agent resources across all sites as one "virtual" contact center. This allows companies to maximize agent productivity, reduce call center costs and boost customer satisfaction level. |
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